CSR Objectives and Achievements | CSR

Priorities in Promoting CSR

* Evaluation standards for achievement level: Target achieved 80% or more of target achieved Less than 80% of target achieved

CSR Objectives: Develop and provide products and services that help to preserve the natural environment

Major Initiatives in 2008	Operated NAS® battery systems in the world’s first facilities to combine storage batteries with a wind power plant (located in Rokkasho, Aomori Prefecture, Japan) and a large-scale solar power plant (Wakkanai, Hokkaido Prefecture, Japan) First in the world to commercialize high-precision NOx sensors
Achievement Level *
2009 Targets	Deliver large-scale NAS® battery systems to Abu Dhabi, UAE (Development of full-scale sales activities outside Japan)

CSR Objectives: Develop and provide products and services that embody safety and reliability

Major Initiatives in 2008	Delivered insulators for China’s first 1-million volt transmission line
Achievement Level *
2009 Targets	Expand insulator production facilities to accommodate planned ultra-high-voltage transmission network infrastructure in China

CSR Objectives: Realize higher quality products and services

Major Initiatives in 2008	Enacted a campaign to eliminate customer complaints Began evaluation of quality activities as a group
Achievement Level *
2009 Targets	Continue efforts to prevent defective products; develop and step up research into causes of defects stemming from manufacturing processes

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CSR Objectives: Help prevent global warming

Major Initiatives in 2008	Reduction of CO₂ emissions NGK Japan: Emission volume of 151,000 tons (Target: under 174,000 tons) Domestic Consolidated: Basic unit per sales value of production 7.1% reduction from 2005 (Target: reduction of 4% or higher)
Achievement Level *
2009 Targets	Reduction of CO₂ emissions NGK Japan: Emission volume of 136,000 tons or less Domestic Consolidated: Basic unit per sales value of production 5% or more

CSR Objectives: Adopt environmentally friendly production processes

Major Initiatives in 2008	Began analyzing environmental load of production processes (Commenced selection of target processes and analysis)
Achievement Level *
2009 Targets	Continue and develop production process analysis

CSR Objectives: Promote resource recycling

Major Initiatives in 2008	Reduction of by-products generated NGK Japan: Reduction of 20% from 2005 (Target: reduction of 15%) Domestic Group: Reduction of 13% from 2005 (Target: reduction of 9%) Conducted material flow analysis trial runs
Achievement Level *
2009 Targets	Reduction of by-products generated NGK Japan: Reduction of 20% from 2005 Domestic Group: Reduction of 12% from 2005 Continue and develop material flow analysis

CSR Objectives: Strengthen global environmental management

Major Initiatives in 2008	Developed a consolidated environmental management framework; set targets for reducing environmental load of Group companies outside Japan Completed introduction of integrated environmental management database system
Achievement Level *
2009 Targets	Embed consolidated environmental management system; expand setting of targets for reducing environmental load at Group companies outside Japan (4 companies) Begin operating integrated environmental management database system

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CSR Objectives: Enhance disclosure of corporate information

Major Initiatives in 2008	Disclosed timely and accurate management and IR data (business report, annual report, briefings for institutional investors)
Achievement Level *
2009 Targets	Continue to provide fair and honest information disclosure in a timely and appropriate manner (business reports, annual reports, briefings for institutional investors)

CSR Objectives: Consistently improve internal controls over financial reporting

Major Initiatives in 2008	Confirmed that all control systems are functioning effectively
Achievement Level *
2009 Targets	Embed systems and enhance performance levels

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CSR Objectives: Thoroughly promulgate the NGK Group Guidelines for Corporate Behavior through education

Major Initiatives in 2008	Revised in April 2008; distributed pamphlets to and raised awareness among all NGK, Japan Group company employees (including dispatch staff) Confirmed status of formulation of policies, etc. among listed domestic and overseas Group companies Conducted education and training regarding content of corporate behavior guidelines through position-based training
Achievement Level *
2009 Targets	Thoroughly reinstate at Group companies; confirm awareness status

CSR Objectives: Reinforce the risk management system

Major Initiatives in 2008	Enacted risk response measures in every division based on NGK’s first CSA (Control Self-Assessment) questionnaire Conducted CSA questionnaire among NGK, Japan Group companies
Achievement Level *
2009 Targets	Conduct the second CSA questionnaire

CSR Objectives: Respect and protect intellectual property rights

Major Initiatives in 2008	Conducted seminars on intellectual property and patent searches
Achievement Level *
2009 Targets	Continuously implement training and upgrade training content

CSR Objectives: Construct and consistently improve a framework for information security

Major Initiatives in 2008	Compiled an “Information Security Handbook” and conducted a related education program through position-based training Enacted measures to strengthen IT networks at Group companies (primarily in Japan)
Achievement Level *
2009 Targets	Institute education and training for all users Enact measures to reinforce IT networks at Group companies (mainly outside Japan)

CSR Objectives: Strictly adhere to the Anti-Monopoly Act, the Anti-Trust Act and other laws and regulations pertaining to business transactions

Major Initiatives in 2008	Created a manual pertaining to competition laws (EU, U.S.) Conducted seminars pertaining to competition laws (EU, China) Conducted education and training regarding competition laws at seminars for staff preparing for outside Japan postings
Achievement Level *
2009 Targets	Conduct seminars regarding competition laws (U.S.)

CSR Objectives: Strictly adhere to laws and regulations relating to export management

Major Initiatives in 2008	Developed regulations for export management (U.S. Group companies) Promoted education and training regarding security export control at seminars for staff preparing for outside Japan postings
Achievement Level *
2009 Targets	Create regulations for export management (EU Group companies)

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CSR Objectives: Maintain and consistently improve safe and comfortable working environments

Major Initiatives in 2008	Instituted education and training regarding practical safety for 320 managers (plant general manager to operation manager position) Inspected appropriate driving techniques and conducted education and training for safe driving for managers and commercial-vehicle operation managers
Achievement Level *
2009 Targets	Institute practical safety education and training for younger employees (500 people) Embed “Identify and Rectify” activities at existing worksites Survey status of safety management and education for the entire Group

CSR Objectives: Develop human capital and recruit human resources across the Group

Major Initiatives in 2008	Renewed the “NGK Global Seminar” program Enhanced education and training for middle management
Achievement Level *
2009 Targets	Establish an overseas trainee system to quickly cultivate global human resources Develop the program to strengthen onsite capabilities and extend to all leaders Enlarge the number of people who have taken the seminar to expand the pool of global human resources

CSR Objectives: Utilize diverse human resources

Major Initiatives in 2008	Promoted greater employment opportunities for disabled people, women and the elderly
Achievement Level *
2009 Targets	Improve the employment rate for disabled persons; study programs to promote greater utilization of female employees Diversify the employment options for senior workers

CSR Objectives: Support a better balance between work and home life/childrearing

Major Initiatives in 2008	Enacted initiatives for shortening overall working hours (2008 to 2010) Encouraged utilization of leave system for child and nursing care
Achievement Level *
2009 Targets	Work to shorten overall working hours (2008 to 2010) Enhance leave system for child and nursing care (Study proposals for enactment in terms of time considerations and economic support)

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CSR Objectives: Evaluate procurement partners fairly and honestly, and extensively pursue resource diversification

Major Initiatives in 2008	Established a helpline specifically for suppliers Conducted a questionnaire regarding environmental measures taken by suppliers (approx. 400 companies) Explained NGK’s “Green Supplier” initiatives to major suppliers
Achievement Level *
2009 Targets	Introduce a certification system for green suppliers

CSR Objectives: Promote CSR procurement

Major Initiatives in 2008	Signed Memoranda of Understanding with suppliers to agree not to do business with criminal elements or organizations Conducted Group education and training on laws governing procurement
Achievement Level *
2009 Targets	Extend Green Procurement Guidelines to Group companies

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CSR Objectives: Provide scholarships and living assistance to foreign students

Major Initiatives in 2008	Instituted assistance for foreign students (provided scholarships to 20 students, and housing to 40 students) Conducted language and cross-cultural exchange classes for local residents near student housing complex Conducted cross-cultural exchange classes for employees
Achievement Level *
2009 Targets	Continue and enhance assistance operations Expand opportunities for cross-cultural exchange with local residents and employees Study measures for creating a network of assistance alumni

CSR Objectives: Cooperate with local communities, labor unions, and NPOs in social contribution activities

Major Initiatives in 2008	Compiled information on specific community activities by Group companies in and outside of Japan
Achievement Level *
2009 Targets	Establish an information network with Group companies in and outside of Japan and seek out cooperative ventures with labor unions and NPOs

CSR Objectives: Support volunteer activities by employees

Major Initiatives in 2008	Compiled information on specific volunteer activities by employees at Group companies in and outside of Japan
Achievement Level *
2009 Targets	Establish an information network covering the status of volunteer activities by Group company employees in and outside of Japan

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CSR Objectives: Undertake communication activities with customers and procurement partners

Major Initiatives in 2008	Held business performance presentations for major suppliers
Achievement Level *
2009 Targets	Study the idea of surveys to garner customer input and measure levels of satisfaction

CSR Objectives: Interact with local communities through plant tours and open house events

Major Initiatives in 2008	Instituted explanatory meetings regarding production plants Accepted students for plant tours and as on-the-job trainees
Achievement Level *
2009 Targets	Increase the frequency of explanatory meetings regarding production plants, plant tours and acceptance of on-the-job trainees by the Group

CSR Objectives: CSR Talk Live (Discussions on executing CSR for employees in every job position)

Major Initiatives in 2008	Conducted CSR-related lectures as part of position-based training
Achievement Level *
2009 Targets	Distribute a “CSR Report Digest” to Group employees in Japan Hold “CSR Talk Live” sessions led by senior management and employees

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